NASTF Information Requests

Tracking: 68 Status: Closed
State: CA Name: David
Category of Request: OEM Special Tools Availability Manufacturer: BMW

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
Price and availability on key reader for service on BMW 745.
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
The representative told me that he checked with the service department and was told that is hooked up through the internet and is a dealer only tool.
Other Comments or Concerns
Notes
Steven Douglas - 12/15/2005 10:07:10 AM
Dear David, It was a pleasure speaking on the phone with you this afternoon, and I hope we can continue to keep communications open about BMW service information and tools. As I said on the phone, BMW does not make available to independent shops its "Key Reader". You referred me to the 7-series owner's manual, under "Condition Based Service", which says (if I found the right section): "The service requirement display...shows you the times or distances remaining until the deadlines for selected service and maintenance procedures, as well as legally-mandated inspections: * Engine Oil * Brakes, separate for front and rear * Microfilter/activated charcoal filter (etc.) Your vehicle stores this information continuously in the ignition key while the vehicle is being driven. After accessing the data stored in the vehicle key, your BMW service advisor is able to suggest precisely the right array of service procedures for your own individual vehicle." As it states in the manual, the information is available on vehicle display (the "i-Drive") AND is stored in the key itself. The Key Reader was developed for our customer's convenience, to give them an enhanced service experience when patronizing a franchised BMW Center (the service advisor does not need to spend time with the car's i-Drive to get the information). In summary, Key Reader is not deemed necessary for repair or maintenance of BMWs, and that is the main reason it is not made available to independents. The BMW Center, after performing the maintenance, resets the CBS parameters using BMW's service diagnostic tool, the SSS (aka "GT-1", in the previous version). BMW makes SSS available for purchase by independents (www.centrallettershop.com). (CBS parameters cannot be reset using i-Drive; I apologize if I said otherwise on the phone.) If you have any follow-up questions or comments about this topic or any other subject related to BMW Service, please don't hesitate to use our Service Information e-mail, servicetechinfo@bmwna.com. Regards, BMW
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