NASTF Information Requests

Tracking: 679 Status: Closed - Requester Satisfied
State: DE Name: robert
Category of Request: Reprogramming Manufacturer: 2011 HYUNDAI ELANTRA

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
I keep getting an error message when trying to program this pcm. I have done many hyundais and kia's with no issues. This one reads the rom id and tells me that there is an update available. When I click on " update " it gives me an error message that reads " J2534 failure error ;; rom data transfer error ". Hyundai offers no support at all when we techs run into problems. I have paid $150 total installing this software on 2 computers thinking my first one was bad and now I find out no one at Hyundai offers tech support for their reprogramming software.
Description of Information not available
No tech support available from manufacturer.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Called manufacturer, called drewtech.
Other Comments or Concerns
If they are charging for reprogramming software then they should be able to afford to have someone give support.
Notes
Paul Soar - 08/25/2015
The client has been contacted for more information.
Paul Soar - 08/28/2015
Hyundai has been contacted, NASTF is currently waiting for a response.
Paul Soar - 09/15/2015
It appears that there was a possible website failure at the initial time the vehicle was being programmed. HMA offered the client direct access to the team that provides both the re-programming software and pass through tool verification to help investigate the failure. The client was able to successfully perform the reflash. Incidentally, the J2534 charges were refunded to him.
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