NASTF Information Requests

Tracking: 650 Status: Closed - Request Invalid
State: VA Name: John
Category of Request: Security Information Manufacturer: 2012 FORD FOCUS

Inquiry
Have you checked the OEM website?
N/A
Description of Repair unable to perform
Customer unable to obtain his own key code without a work order started and paid for?
Description of Information not available
Key code request by owner.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I had believed it would have been appropriate for the owner of a vehicle to obtain his own key code in order to produce a proper key. I was mistaken. It turns out that an owner of a Ford product needs to have a work order started and pay an hourly labor charge to Colonial Auto in Charlottesville, Va., in order to obtain a key code for a vehicle he owns. He simply wanted to have it in his records.
Other Comments or Concerns
I had a customer who was trying to obtain his own keycode from a dealer in order to have for his records. He was required to give the normal proof of ownership as well as his drivers license information. The dealer also required the owner to pay for a Work Order to be processed in order for them to agree to allow him access to his own key code. The Work Order was for labor charges to retrieve a key code. I thought it odd that the owner of the vehicle would not have easier access to his key code since he actually bought and owned the vehicle in question.
Notes
Paul Soar - 05/26/2015
Unfortunately this is not an information "gap" issue. With this issue, the key code information was available and the customer had access to the code. The dealer did choose to charge for the code, but the code was available. The cost of a key code or any other information is a choice of the franchised dealer. It is not within the scope of NASTF to set prices or control charges for services by the franchised dealer. The role of NASTF is to correct gaps in information that is not available to the independents. Also, it is typical for a dealer to ask for proof of ownership before giving out such security information even if they know the customer or sold them the car. Additionally, OEMs do not permit anyone other than the vehicle owner to keep a record of a key code. If you are an independent service provider (ISP), you can request and receive a key code from a dealer, as long as that ISP is a registered Vehicle Security Professional (VSP) with NASTF and has a valid LSID number.
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