NASTF Information Requests

Tracking: 638 Status: Closed
State: IL Name: Robert
Category of Request: Reprogramming Manufacturer: 2015 HYUNDAI SONATA

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
ACU coding
Description of Information not available
Code
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
On Thursday 416/2015, using the GDS scan tool, normally coding is done automatic. When performing the procedure, "Server not Available" was the message received. Logged into the OE website that we have a yearly subscription and was not able to get the code. Tried the again on 4/17/2015 with the same results.
Other Comments or Concerns
Called Hyundai in California and was put into a electronic phone loop that would not even allow for an operator. Was able to get the code by calling a friend at a dealer. The fact a dealer has the info and we don't even when we spend the money on the OE tool and OE information is a problem. Now I have to perform the procedure again today 4/20/2015 and am facing the same issue. OE website does not have any contact information to advise of issues.
Notes
Paul Soar - 05/15/2015
This was due to a short term website issue. The issue was resolved.
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