NASTF Information Requests

Tracking: 638 Status: Closed
State: IL Name: Robert
Category of Request: Reprogramming Manufacturer: 2015 HYUNDAI SONATA

Have you checked the OEM website?
Description of Repair unable to perform
ACU coding
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
On Thursday 416/2015, using the GDS scan tool, normally coding is done automatic. When performing the procedure, "Server not Available" was the message received. Logged into the OE website that we have a yearly subscription and was not able to get the code. Tried the again on 4/17/2015 with the same results.
Other Comments or Concerns
Called Hyundai in California and was put into a electronic phone loop that would not even allow for an operator. Was able to get the code by calling a friend at a dealer. The fact a dealer has the info and we don't even when we spend the money on the OE tool and OE information is a problem. Now I have to perform the procedure again today 4/20/2015 and am facing the same issue. OE website does not have any contact information to advise of issues.
Paul Soar - 05/15/2015
This was due to a short term website issue. The issue was resolved.