NASTF Information Requests

Tracking: 635 Status: Closed
State: CA Name: Avishay
Category of Request: Reprogramming Manufacturer: 2012 BMW 650 (BLACK)

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Unable to program the key fob with the bmw key writer, i tried different OS systems and different Laptops without any success, the key writer return with java error code
Description of Information not available
Lenovo T61P OS-Windows7 Explorer-V11
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I email and called many times to BMW NORTH AMERICA - Key Coding System, they can not help me because they are not tech support only for ordering the keys, i can not determinate which firmware my keywriter or neither which software version i have - can not find anyway to check this type of information, tech support can not be reached only by the hotline BMW NORTH AMERICA - Key Coding System customer service
Other Comments or Concerns
BMW NORTH AMERICA - Key Coding System - supposed to be available 24/7 however there is only few persons that can order the keys and they are not there 24/7
Notes
A routing error at BMW occurred with the client's support request. A correct support ticket rectified the issue and a support ticket was generated on behalf of the SIR client. BMW will reach out to the client to resolve his software installation issue.
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