NASTF Information Requests

Tracking: 630 Status: Closed - Request Invalid
State: WA Name: Eric
Category of Request: Electrical - Starting, Charging, Lighting, Air Bag (SRS), Safety Manufacturer: 2006 MERCEDES C280

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Dealer won't sell are customer a replacement spare electronic key, unless they bring the car to the dealer.
Description of Information not available
On the TRP ordering site-the electronic key is not listed.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Called dealer, they said Mercedes says to no longer sell independents keys- owner of the vehicle must bring the car to them and with a dealer work order then they can get a key.
Other Comments or Concerns
We have had customers tell us how nice it is to buy a new or used Mercedes, bring it to use for service. We advise them to have a backup spare electronic key and now they need to go to the dealer?
Notes
Skip Potter - 3/17/2015
MBUSA TRP policy makes a shop key available to VSPs but not the electronic customer key.
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