NASTF Information Requests
|Tracking: 63||Status: Closed|
|State: NY||Name: Scott|
|Category of Request: Security Information||Manufacturer: AUDI|
Have you checked the OEM website?
Description of Repair unable to perform
|Description of Information not available|
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
2000 Audi A6. Need radio code. Removed radio with serial numbers ready and both Audi dealers I tried said I needed to bring the car in and have it hooked up to their web based connection to get a radio code. I believe this falls into the category of repair lockout. I don't see why an independent can get that information for a customer without going to the dealer.
|Other Comments or Concerns|
Steven Douglas - 11/29/2005 11:34:07 AM
Today we spoke with Scott and reviewed the process with him on how to find information on our web site regarding radio reprogramming codes. He had not visited our web site previously. We were also able to supply him with the information he needed for the particular car that was still in his shop, to complete the repair. In addition, we directed him to our fulfillment house (Resolve) so that his shop can be set up as an authorized repair facility for all security related functions on VW and Audi cars. This information is available on the web site. Sincerely, Audi