NASTF Information Requests

Tracking: 626 Status: Closed
State: PA Name: Michael
Category of Request: Reprogramming Manufacturer: 2005 HYUNDAI ACCENT

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Needed to do a reflash to correct a Code P0128 via published bulletin. Paid the 75.00 fee and proceeded. At end of process got an error message " rom id read failure" note: J2534 tool firmware up to date. Good battery, w/midtronics voltage supply running. Car would not run after this. After several days of calling Hyundai at 800 435-7737 I was given a case# 7679321. Spoke to at least 5 people who had nothing to say other than "click help" on the site and "is there anything else I can help you with"? I filled out the help request on the site twice. To this day (about 2 weeks) I have never received a call or Email from Hyundai. A week after the initial reflash attempt I bought another 75.00 subscription and had the same result.
Description of Information not available
Apparently there is an issue with not only the site but the download. There is NO ONE (apparently) at Hyundai to either speak with or email to regarding problems.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Multiple calls to Hyundai. Specific description of my problem given. NEVER once a call back from Hyundai. Multiple attempts via the help form on the web site. (I actually don't think it goes anywhere)
Other Comments or Concerns
I had the car towed to a dealer. They said ECU was damaged.I purchased a used ECU and they reflashed. Although they could not enter the new vin# of the car. At least it runs with no check engine lamp on. PS I've done many J2534 re-flashes. I have NEVER experienced such a total lack of help/concern by any manufacturer. I'm an L1 Master Technician with 38 years experience. I've seen more crap than you can imagine in 38 years. This goes down as one of the most frustrating events I can recall!
Notes
Skip Potter - 3/10/2015
OEM worked to resolve the customer service response issue with the client. Client and OEM did not agree on the cause of the programming failure but no technical analysis was conducted.
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