NASTF Information Requests

Tracking: 609 Status: Closed
State: OR Name: Andy
Category of Request: Manufacturer: SUBARU

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Current programming is not being released For the Subaru scan tool HDS3000 purchased from Ohio Diagnostics
Description of Information not available
Latest programming updates for basically this whole year
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Multiple calls and emails to Ohio Diagnostics but no help is available.
Other Comments or Concerns
Being a Subaru Specialty shop lacking current programming softwhere puts us personally in jeopardy as we claim to be current in tooling and programming. We have already paid for these updates. Please contact Ohio Diagnostics for more detailed input.
Notes
Skip Potter - 10/1/2014
USA OEM responded they are aware of the issues getting HDS update software and working with non-usa parent on a solution.
Skip Potter - 10/7/2014
Subaru resolved an internal issue with their tool vendor and indicates the situation identified in this SIR is being resolved. Further, the HDS3000 is to be available through 2019. No date is available yet for release of the next-gen Subaru diagnostic tool.
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