NASTF Information Requests

Tracking: 607 Status: Closed
State: GA Name: Michael
Category of Request: Security Information Manufacturer: 2015 MAZDA CX-5

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Program new keys to the vehicle when all original keys have been lost or are not available.
Description of Information not available
How to "force" the ignition on with the Mazda Module Programming (MMP)software to create/program new keys when the original keys for the vehicle are lost (e.g., for a rental car returned by a customer without the keys). We have been able to add/program news to a 2015 Mazda CX-5 with MMP but we had to have an original available to "turn" the ignition on (this is for push start or keyless ignition),
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
We have spent 2-3 hours working live and remotely with DG Technologies to solve this issue. We have also contacted other third-parties for assistance with no success.
Other Comments or Concerns
This has also been an issue with the 2015 Mazda 6. We are missing out on opportunities to provide a valuable service to a major rental car customer and these lost opportunities will only grow as more of these vehicles enter their fleet.
Notes
Skip Potter - 9/26/2014
Mazda quickly provided key programming instructions to the SIR client but this SIR remains open as client believes only the OEM can provide the PCM part number and incode required when all keys are lost. Awaiting OEM response.
Skip Potter - 10/23/2014
Client's Advanced Diagnostic software was upgraded to potentially resolve this capability issue. Awaiting confirmation from client that OEM codes are either not needed or are available from the OEM if required for this service.
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