NASTF Information Requests

Tracking: 606 Status: Manufacturer Contacted
State: FL Name: Alan
Category of Request: OEM Special Tools Availability Manufacturer: 2013 TESLA MODEL S

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Unable to repair electric propulsion system due to lack of OEM scan tool information
Description of Information not available
Unable to repair electric propulsion system due to lack of availability / access to OE service information
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
emailed OEM contact from website- no reply
Other Comments or Concerns
OEM appears content to block aftermarket access to their tools and data
Notes
Skip Potter - 9/15/2014
NASTF notified Tesla asking them to assist the client in this matter. While NASTF has previously invited Tesla to participate in the Service Information Request (SIR) program, they do not currently participate. The EPA has not (yet?) placed regulations on Tesla that would require them to provide service information to you as is required on other manufacturers in the 1990 Clean Air Act. And the Massachusetts Right-to-Repair law will not apply to Tesla until they establish an authorized dealer. Except for a potential motive to provide a convenience to their Tesla retail customer, they have no requirement to assist independent clients.
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