NASTF Information Requests

Tracking: 605 Status: Closed - Requester Satisfied
State: AZ Name: john
Category of Request: Driveability - Fuel, Ignition, Emission, Computer, etc. Manufacturer: 2002 HYUNDAI XG350

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
I was unable to access the factory information. I tried to pay with two different cards and they said declined.
Description of Information not available
code description of p0227
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
looked on Alldata and Mitchell
Other Comments or Concerns
Notes
Skip Potter - 9/11/2014
OEM contacted client, providing the service information requested and a subscription extension. OEM is investigating cause of this issue and will report it to NASTF when known. UPDATE 9/25/14: Credit card processor notified OEM that attempted transactions were denied on cards due to incorrect validation of either address or CVV against the cards presented. Also, OEM indicated that their subscription does not cover the generic code of P0227 but does contain diagnostic information for the manufacturer-specific code of P2122.
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