NASTF Information Requests

Tracking: 604 Status: Closed - Requester Not Satisfied
State: NC Name: Don
Category of Request: PowerTrain - Clutch, Drive-Axles, Differential, Transmission, electronic controls, etc. Manufacturer: 2006 MERCEDES E350 SEDAN

Have you checked the OEM website?
Description of Repair unable to perform
Mercedes will not sell me the conductor plate or Valve body to repair transmission 722.9 I have the software and the equipment to make the repairs. I have a Vehicle Security Professional License, But Mercedes still will not sell me the parts. They will only sell me the hole unit.
Description of Information not available
conductor plates and valve body's for the 722.9 Transmission's
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I have spoke with Mercedes USA I have spoke with the dealer that I have been doing business with since 1992 and I have repaired and rebuilt some of there personal transmission but not the new ones 722.9 Mercedes USA has a hold on them. It is making the car owner's upset!
Other Comments or Concerns
I have rebuilt Mercedes Transmission's for a long time and I am not going to give up on them I will fight back. I am going to inform all my Mercedes customer's and the ones who are thinking about buying one of the trouble we are having from Mercedes!
Skip Potter - 8/27/2014
NASTF has forwarded this SIR to the OEM for their information but must close the SIR because the MB TRP program is a voluntary offering from MBUSA, not required under any State or Federal laws and not regulated under the NASTF SI Standard. That said, however, NASTF is well aware that MB's restriction on this one particular transmission component is a source of great frustration and significant inconvenience for independent repairers and their customers.