NASTF Information Requests

Tracking: 600 Status: Closed
State: MB Name: Kevin
Category of Request: Driveability - Fuel, Ignition, Emission, Computer, etc. Manufacturer: 2011 VW JETTA

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
I am trying to update a engine controller on a 2011 Jetta , Vin # 3VW3L7AJ9BM024573 for TSB 01 13 18 2026578
Description of Information not available
The information is terrible on how to just update a ECM for this vehicle using a J2534 device. Plus the software so they claim doesnt work with windows 7. I cant even figure out how to perform the update on this vehicle.(2010+)
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Contacted email support on the erwin site 4 times with very vague answers and poor support information.
Other Comments or Concerns
Please try and figure out how to perform a emission related update on a ECM for a 2010+ vw vehicle, I am sure you will find it very difficult to figure out how the system even works. It refers more towards Immobilizers than reflashing/reprogramming.
Notes
Skip Potter - 8/11/2014
OEM contacted client with instructions to obtain VW security products. The manual submission of the fax-back application to VW had not been made. VW is investigating the clarity of their instructions for ECM programming. SIR has been closed unless reopened by client.
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