NASTF Information Requests

Tracking: 594 Status: Closed
State: IL Name: Thomas
Category of Request: Driveability - Fuel, Ignition, Emission, Computer, etc. Manufacturer: 06 HYUNDAI TUCSON

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
Ignition coil 1c578
Description of Information not available
Ignition coil 1c578
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Ignition coil 1c578
Other Comments or Concerns
Replaced Ignition coil 4 times in 1 year Identifix shows no problem
Notes
Skip Potter - 8/15/2014
On 7/3/2014 client was asked for additional information but no response to date so SIR is closed unless reopened by client. The NASTF SIR is intended for use when it is known or suspected that a franchise dealer has access to this service information and that the independent does not. OEM responded regarding this SIR that their information contains standard component testing but nothing specific to multiple coil replacement on this vehicle. There are also no TSB’s to cover the concern they are referencing with OE components. This request does not appear to be asking for specific OE information but rather why a coil manufactured out of our control failed three times, other than rudimentary diagnosis, which they would need to subscribe to our information service to review, we can’t answer.
Skip Potter - 8/15/2014
Hyundai makes available a Knowledge "Feedback” icon that serves for direct communication between the automaker service support and the independent. The feature is available once logged into an account on https://www.hyundaitechinfo.com/.
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