NASTF Information Requests

Tracking: 591 Status: Closed
State: IL Name: Robert
Category of Request: Driveability - Fuel, Ignition, Emission, Computer, etc. Manufacturer: 2002 FORD WINDSTAR

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
diagnose cause of unsupported converter and evap system monitors.
Description of Information not available
SSM# 15962
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
checked on line services Mitchell and Alldata, did Google search. Contacted Mitchell's info support they used their access to Ford and said it was unavailable.
Other Comments or Concerns
Notes
Skip Potter - 7/1/2014
OEM contacted customer and he explained he found SSM# 15962 on a tag under the hood of the 2002 Windstar. The note written on the tag on the vehicle indicates it was written on Nov 6 2003. SSM# 15962 was in effect at that time but was discontinued on June 11, 2012. When Special Services Messages are discontinued, they are no longer applicable and are not provided to dealers or via motorcraftservice.com as it could be misleading.
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