NASTF Information Requests
|Tracking: 59||Status: Closed|
|State: CO||Name: Michael|
|Category of Request: OEM Special Tools Availability||Manufacturer: SUBARU|
Have you checked the OEM website?
Description of Repair unable to perform
I have purchased a Subaru Select Monitor II and needed to purchase the latest cartridge. I ordered the 01-Current cartridge, and it does not cover current Subaru vehicles. The website showed http://subaru.spx.com/detail.asp?partid=24082AA150RA And that is what I ordered. What I need is the most current Select Monitor II Cartridge, possibly part # 18482AA010RA. The website does not list this, in fact, it only lists up to the 04 cartridge.
|Description of Information not available|
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
The number I called was from the Subaru tools website, and it is for SPX Kent Moore. They did not have any information.
|Other Comments or Concerns|
Steven Douglas - 11/10/2005 3:14:04 PM
Dear Mr. Phelps, We apologize that Kent-Moore’s Subaru Special Tool web site was not up to date with the most current diagnostic cartridge available for Subaru’s “New Select Monitor”. Similarly, Kent-Moore’s internal system had not been updated to reflect the latest current diagnostic cartridge had superseded a number of the previous diagnostic cartridges. We have spoken to Kent-Moore about this situation and have been informed by them that the Subaru Special Tool web site will be updated by the end of this month to reflect the proper information on diagnostic cartridges. In addition, their internal system has now been updated to also reflect the most current diagnostic cartridge. I have confirmed with Kent-Moore that the part number for the latest diagnostic cartridge is indeed Part # 18482AA010RA. We apologize for any inconvenience this may have caused you. Please let us know if we can be of any assistance in the future. Sincerely, Subaru of America, Inc., Service Department, Service Information Technology Division