NASTF Information Requests

Tracking: 586 Status: Closed
State: AZ Name: Steve
Category of Request: Reprogramming Manufacturer: MERCEDES BENZ

Inquiry
Have you checked the OEM website?
N/A
Description of Repair unable to perform
SCN Coding on Transmission and Engine Control Modules.
Description of Information not available
I purchased a J2534 Pass Thru license from Mercedes over a year ago. The software has never been able to communicate with the car.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Have called and emailed Mercedes tech support several times every month. At their request, we have tried 3 computers, 3 operating systems, and numerous software updates supplied by Mercedes. None of these have been successful.
Other Comments or Concerns
This software SCN coding is needed whenever engine or transmission control units are replaced or the car is left unusable.
Notes
Skip Potter - 6/9/2014
Client’s problem appeared to be a conflict between drivers for various interfaces and programming software. Working with MBUSA as well as BlueLink Diagnostics client was able to resolve the problem. He also updated to the May 2014 release of Mercedes Pass-Thru programming software. It was unclear if the new software was part of the resolution or not therefore it is suggested that all users update to the latest release whenever possible.
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