NASTF Information Requests

Tracking: 583 Status: Closed
State: NY Name: keith
Category of Request: Reprogramming Manufacturer: 2005 NISSAN MURANO

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Unable to perform reprogramming update per tsb ntb05-079
Description of Information not available
no configuration file is shown when entering in ecm part number yet specifically in TSB this would be the old part #
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
E-mail to the tech support at 8am e.s.t. no response as of 1 pm.
Other Comments or Concerns
the part number of the ecu in question is 31036-cb400. upon asking a Nissan tech to check for file they do show update is available through consult3-plus software
Notes
Skip Potter - 6/13/2014
Confirmation of resolution from client was requested by NASTF on 6/9/14. No response. SIR is closed unless reopened by client.
Skip Potter - 4/25/2014
OEM responded to client with instructions concerning the customer service question but asked the client for further details regarding the J-device and other hardware/software used in the programming event. OEM to provide further information upon client response.
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