NASTF Information Requests

Tracking: 578 Status: Closed
State: CA Name: John
Category of Request: Security Information Manufacturer: 2003 MERCEDES E320

Inquiry
Have you checked the OEM website?
N/A
Description of Repair unable to perform
Will not sell ignition key.
Description of Information not available
Will not sell ignition key.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I was told by my dealer Mercedes Laguna that I could no longer order keys.
Other Comments or Concerns
I've been in business since 01/04 and this is the 1st time I could not order a key from Mercedes.
Notes
Skip Potter - 4/9/2014
The MBUSA policy for keys specifies availability of shop keys to independents. Vehicle owners, then do not have the opportunity to use an independent locksmith for supply of an MB customer key.
Skip Potter - 5/5/2014
OEM responded to client and discovered a failure to complete the online process as directed. Customer indicated vehicle was no longer in their shop so SIR is closed.
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