NASTF Information Requests

Tracking: 562 Status: Closed
State: TX Name: Rick
Category of Request: Reprogramming Manufacturer: 2010 HYUNDAI SONATA

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Unable to reprogram vehicle using J-2534.
Description of Information not available
After you pay it opens a windows which should have the file to download. The window has a big message which says "Error 401 file or directory not found".
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I contacted Customer Care at (800) 633-5151 and spoke with Julie who took my information and said she would call me back in 10 minutes. Two hours later I call back and speak with another Gentleman who I think was named Jason. He put on hold for about 20 minutes then told me there was nothing they could do even though they had taken my money. He then proceeded to tell me I should contact the Hyundai dealer to get it programmed.
Other Comments or Concerns
I would like to get the software or my money back. I would prefer the software!!
Notes
Skip Potter - 3/27/2014
Hyundai incurred technical concerns when transitioning to the new website. The issue for this specific concern has been resolved.
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