NASTF Information Requests

Tracking: 56 Status: Closed
State: WI Name: Dan
Category of Request: Reprogramming Manufacturer: CHRYSLER

Have you checked the OEM website?
Description of Repair unable to perform
Flash Files and J-2534 program to use with ACTIA Passthru XS
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
We had several issues with our attempt to perform a J-2534 reprogramming. The following is a copy of one of the emails we sent via "Contact Us" link at TechAuthority site that we have yet to receive any response to: "Used flash matrix to confirm latest flash calibration required for DCX remanufactured PCM we were installing. Flash files for calibration were #04896220AE. Went to Flash area and loaded the model year, body, and engine. I hit submit and the flash parts list came up with multiple calibrations including the number we needed. I highlighted the radio button next to the number and then scrolled to bottom of page and selected download. Nothing happened. Several attempts and still nothing happened. I tried several other years and models and the files downloaded correctly. I then typed in the calibration number we were looking for in part # box. One number came up in the flash parts list, the correct one. Hit download and it worked! Options to access the files by year/model/engine did not function in this case. Very discouraging and disappointing!" We encountered several other more serious issues with our J-2534 attempt to flash this car's new PCM. This is chronicled in a four-page document. We wish to be contacted by a rep from DCX to provide them with a copy of this letter and for assistance in solving our J-2534 flashing issues. I believe we may not be the only ones experiencing these issues.
Other Comments or Concerns
Steven Douglas - 2/23/2006 4:12:13 PM
On October 19, 2005, DaimlerChrysler contacted Auto Diagnostics, Inc. to discuss his NASTF service information feedback/request. The representative mentioned several issues. (1) The representative stated that he never received a response from DaimlerChrysler via the “Contact Us” feature. We learned that our “Contact Us” feature was better suited for website administrative issues (e.g., subscriptions, logon problems) and that technical issues were not being forwarded to the appropriate people. We have developed and implemented a new process to document and resolve issues in a timely manner that are submitted through the “Contact Us” feature. (2) The option to access files by year, model and engine, did not work properly. This was caused by some glitches that developed when we were upgrading our system. These issues have been resolved. (3) The third issue involved the SAE J2534 install application. This issue was discovered late in the J2534-1 release process, and the best solution at the time was to add instructions to the published install procedure to address this situation. We agree with the representative that this “out-of-the-ordinary” install procedure should be corrected. We plan to have this issue corrected by the end of February 2006. (4) Finally, the representative stated that there were “other more serious issues” that are discussed in his documentation. We have been getting feedback from a few vendors with issues regarding our latest release. We’ve been making corrections and re-releasing script files. We acquired a real generic module (the representative provide us with p/n 5127196AA) and did a test of the p/n called-out in the document using the released J2534 application with an Actia J2534 device. We were able to successfully flash the module, on our first attempt, to p/n 05102184AB. Since we could not duplicate Auto Diagnostics, Inc. J2534 issue, we assume that the Powertrain Control Module may have been faulty. We discussed this issue with the representative and they are satisfied with our investigation and conclusion on this issue. Auto Diagnostics, Inc. is also satisfied with our position/actions on the other issues including refunding his 24-hour subscription. Regards, DaimlerChrysler Corporation