NASTF Information Requests

Tracking: 549 Status: Closed
State: PA Name: Peter
Category of Request: Driveability - Fuel, Ignition, Emission, Computer, etc. Manufacturer: 2003 LINCOLN LS

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
Transmission has a harsh shifting problem
Description of Information not available
Repair information, such as TSB 04-24-14 talk about PCM programming after replacement and do not mention transmission steps. Other TSBs related to transmission problems, 03-15-8 and 04-13-2, talk about a transmission learn procedure after PCM reprogramming. After PCM reprogramming, the shifting problem would not resolve by following the strategy update steps. Is this procedure needed after PCM replacement? A replacement PCM exhibited the same problems after programming. Are there other steps that could be followed to verify this completed correctly? Another TSB for a similar application, 05-21-8, states that the battery should be disconnected to clear pressure adapt tables. Is this necessary after reprogramming or PCM replacement? Is there a way to verify that this worked?
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Noted many unresolved complaints with similar problems on web forums looking for help with this problem for the same application.
Other Comments or Concerns
Notes
Skip Potter - 10/31/2013
From what little we actually know about this service situation it appears client may need a subscription (one-time/short term or long term depending on your need) to the Ford service publications website (https://www.motorcraftservice.com/vdirs/retail/default.asp?pageid=pubs&gutsid=pubs). There may be other relevant information available to there like special service messages retrievable when a VIN is entered in the OASIS search window). This SIR does not detail what info might be missing from the Mitchell or Alldata subscriptions so we cannot be specific in our recommendations on this. Client was asked to notify NASTF if there is a specific information element determined not available and we would re-open this SIR.
Skip Potter - 11/12/2013
NASTF involvement is not warranted until techs have actually researched all OEM (Ford, in this case) website (free and subscription) resources. NASTF is only assigned to assist with resource questions relating only to the OEM and has no capability to evaluate independent, non OEM tools or information resources. What makes this issue especially difficult is this issue borders on the line between service information and service education. While most OEMs are generous with both of these resources, they often organize it on their websites quite differently. NASTF advised the client that a single VIN/3-day (called short-term) Ford resource subscription for $10.95 should be ample to accommodate his information search. If after his research on the OEM resource he does not find the answer client should reply to NASTF via email with as much detail as possible to continue this investigation.
Skip Potter - 12/5/2013
A problem with the Techauthority tear tag lookup application was discovered in the process of this discussion and was repaired by Ford.
Skip Potter - 12/19/2013
Ford notified client that service information related to this repair and available on the Motorctaftservice.com website is all the same service information that is made available to Ford dealers. Regarding other issues in this SIR, if a new version of ECU software was released to fix a specific concern, that will be documented in a Technical Service Bulletin tied to the VIN and Symptom Code in the OASIS system, which is available on the Motorcraftservice.com website. There was a past practice of referring to TSB or other messages within the programming software. As IDS and FMP programming are not symptom driven (as previously noted the OASIS system is used for that), these messages are shown on all similar vehicles and therefore may not apply to the customer vehicle complaint you may be working on. Use OASIS with a specific VIN. Legacy messages are shown in both IDS and FMP, so while they could be confusing in some cases, they are not unique to FMP aftermarket users. As a further matter revealed in the discovery of this SIR, Ford is reviewing the programming software used in both IDS and FMP to determine where this past practice may have resulted in generic messages that may no longer be helpful and will determine if they should be removed.
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