NASTF Information Requests

Tracking: 548 Status: Closed
State: UT Name: Paul
Category of Request: Entertainment Manufacturer: 2013 RAM R2500

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Trying to perform TSB 08-049-13 REV. D which requires downloading a file from Dealerconnect.com. It does not appear to be located on the aftermarket OEM site TechAuthority.
Description of Information not available
File to update Radio/Nav for TSB
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Searched TechAutority for Uconnect files to update the radio - TSB says you have to get it from dealerconnect
Other Comments or Concerns
Notes
Potter - 10/28/2013
The Chrysler Uconnect site (https://rsur.extra.chrysler.com/rsur/Uconnect.do) can be accessed by everyone at no cost. The software update is downloaded from the Uconnect site to a USB stick; and the USB stick is then connected to the radio to upload the new update. The only need for a scan tool is when the bulletin asks the tech to check for DTCs. A notice on TechAuthority relating to Uconnect updates is expected soon.
Home