NASTF Information Requests

Tracking: 546 Status: Closed
State: NV Name: Martin
Category of Request: Website Navigation/Administration Manufacturer: MERCEDES

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
EPC and Wis/ASRA not available for 3 weeks now.
Description of Information not available
Date: 10/11/2013 Subject: Site Error State: CA ZIP Code: 90275 Country: United States of America Question: EPC error A required component for access to epc net & wis/asra net could not be found. Please check whether your system is approved for access to epc net. This is the second request for help on this issue. EPC and Wis is part of my subscription. Please let me know when I can use these two components.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
sent two emails to them, no response
Other Comments or Concerns
Date: 10/09/2013 Subject: Site Error State: CA ZIP Code: 90275 Country: United States of America Question: EPC will not launch. Any issues that you are aware of ??
Notes
Skip Potter - 10/14/2013
Immediate access issue was resolved without the need for NASTF intervention but NASTF had forwarded SIR to the OEM.
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