NASTF Information Requests

Tracking: 544 Status: Closed
State: MA Name: Frank
Category of Request: OEM Special Tools Availability Manufacturer: 2013 TESLA P85+

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
unable to run diagnostics or anything else
Description of Information not available
Tesla has not provided any of the items as described in the MAssachusetts "right to repair" law.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
sent email to regional sales manager, heard back from VP of sales and service, no resolution
Other Comments or Concerns
Tesla seems to be stonewalling behind "we have not determined hoe to safely do this" and refuses to provide the diagnostics software or anything else at thsi time
Notes
Skip Potter - 12/16/2013
NASTF had asked Tesla in October to update us on launch of their technical service website. Tesla informed NASTF now that no update is yet available. Meanwhile, NASTF awaits official word from the EPA regarding deadlines for Tesla's regulatory requirements.
Skip Potter - 4/1/2014
NASTF is still awaiting Tesla's introduction of a technical website for independents, which they say will (somehow) only be available to technicians in Massachusetts. Meanwhile, the Calif Air Resources Board and the EPA have clarified for NASTF that they have no requirements for Tesla electric vehicles regarding service information. Further, Tesla is not a party to the OEM-Aftermarket Memorandum of Understanding because they are not a member of either of the OEM trade associations that were party to that agreement.
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