NASTF Information Requests

Tracking: 538 Status: Closed
State: PR Name: Julio
Category of Request: Security Information Manufacturer: MERCEDES BENZ

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
WE ARE AN EUROPEANCAR WORKSHOP AND WE WERE TRYING TO ORDER TRP PARTS FOR MERCEDES BENZ FROM STARTEKINFO.COM BUT THE SYSTEM DON'T ALLOW US TO CHOOSE THE DEALER TO PICK UP THE PARTS, OUR LOCATION IS IN PUERTO RICO, AND WE CAN'T PLACE THE ORDER. PLEASE LET US KNOW THE PROCEDURE TO DO IT RIGHT FOR PUERTO RICO. THIS SITUATION IS CAUSING US BIG LOSSES IN MY BUSINESS.
Description of Information not available
UNABLE TO SPECIFY DEALER FOR THEFT RELATED PARTS ORDERING.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
CONTACTED VSP REGISTRY DIRECTOR OF OPERATIONS WHO ADVISED US TO SUBMIT A SERVICE INFORMATION REQUEST.
Other Comments or Concerns
Notes
Skip Potter - 11/2/2013
After contacting MB NASTF was able to successfully test startekinfo.com for TRP ordering and found a dealer listed for Puerto Rico and informed the client.
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