NASTF Information Requests

Tracking: 532 Status: Closed
State: IL Name: Kevin
Category of Request: Reprogramming Manufacturer: 2012 VOLVO XC70

Have you checked the OEM website?
Description of Repair unable to perform
Program new PSCM (Power Steering Control Module).
Description of Information not available
Receive message stating the following when trying to purchase the Reload file for the module using the correct Volvo DICE interface and a valid VIDA All in One subscription: "The part numbers included in your software download request could not be purchased based on your access level." Unable to purchase flash file to setup this new module.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
The following exchange took place over the course of a week: Date: 08/01/2013 01:27 PM From: Administrator Message: Please see the message on the Homepage. It's currently not possible to order software to vehicles when using VIDA All In One.We are investigating the problem and will update this posting as soon as possible. Date: 08/01/2013 03:28 PM From: Administrator Message: The problem has now been solved. We are sorry for any inconvenience this might have caused you. Date: 08/02/2013 12:30 PM From: mbdiag Message: The issue was supposed to be resolved yesterday and is back again today. I have tried twice with no luck on this. My subscription will expire and I will require a credit on this subscription to complete this vehicle when the issues are repaired. Date: 08/02/2013 12:36 PM From: Administrator Message: orry, there is another problem today, as listed on the Homepage, originating in Sweden. Date: 08/02/2013 12:37 PM From: mbdiag Message: That's fine, I need a refund on this 3 day subscription as I can not complete the vehicles I bought it for. Date: 08/02/2013 12:48 PM From: Administrator Message: VTI165419 will be refunded. Date: 08/02/2013 01:16 PM From: Administrator Message: Order VTI165419 has been credited. Date: 08/02/2013 01:18 PM From: mbdiag Message: Thank you, is there any idea when this issue will be rectified? Date: 08/02/2013 01:50 PM From: Administrator Message: The problem originates in Sweden. Due to the time difference there is little chance of a resolution prior to Monday. Date: 08/05/2013 09:29 AM From: mbdiag Message: The message is gone off the main page, have the issues been resolved? Date: 08/05/2013 09:52 AM From: Administrator Message: Yes. Date: 08/06/2013 01:33 PM From: mbdiag Message: I purchased a new 3 day sub to program this same car and am receiving the same message as before. "The part numbers included in your software download request could not be purchased based on your access level." Please advise, I was told this system was working properly now and there is no message on the home page. Date: 08/06/2013 01:37 PM From: Administrator Message: What is the part # ? Date: 08/06/2013 01:38 PM From: mbdiag Message: 31288804 PSCM Reload Date: 08/06/2013 02:31 PM From: mbdiag Message: Please advise, still wait for a response. Date: 08/06/2013 02:55 PM From: Administrator Message: Where did you get this part # ? Date: 08/06/2013 03:00 PM From: mbdiag Message: That is the software part # I am trying to purchase to flash this new PSCM. Date: 08/07/2013 08:16 AM From: Administrator Message: I do not find the part # listed in VIDA. Date: 08/07/2013 08:23 AM From: mbdiag Message: That is the software part # listed in VIDA for a PSCM reload on this 2012 XC70. If that isn't a listed part # then there is an error in the VIDA software listing that needs to be addressed immediately. Date: 08/07/2013 09:58 AM From: mbdiag Message: Please advise on this issue. I have wasted a week on this vehicle already. I am wasting the time on my subscription that I have paid for due to these issues. Date: 08/07/2013 10:40 AM From: Administrator Message: This software is now available for you to order. When it comes to special order software, please know that it takes a bit of time to make this available. Thank you for your patience. Date: 08/07/2013 10:45 AM From: mbdiag Message: What is special order about this software? This is a standard repair. The vehicle needed a power steering pump and now it requires programming. The vehicle was finally completed on 8/7/2013. The previous help request was closed with no response to the final question of why this is a special order file. This is a standard repair. Power steering pumps require replacement regularly and if programming is part of replacement, then the flash files need to be readily available.
Other Comments or Concerns
The closing of this help request with Volvo (Thread ID 34895) without explanation of why this was special order is unfair and unprofessional.
Skip Potter - 8/21/2013
Volvo discovered that because the software was not priced in their system the client received the message it was not available. Volvo has since corrected the error.