NASTF Information Requests

Tracking: 526 Status: Closed
State: TN Name: Jarek
Category of Request: Security Information Manufacturer: 2006 MERCEDES CLK320

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Have ordered Electronic Ignition and workshop key through startekinfo.com using my LSID. Received confirmation email. Dealer denying receipt of order email.
Description of Information not available
Key ordered through MB site, dealer denying receipt of order.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Contacted Rick Solomon, Parts manager, who says his email is not what is listed on Order sheet.
Other Comments or Concerns
Notes
Skip Potter - 11/1/2013
MBUSA will not confirm this but it appears that the dealer refuses to cooperate with the TRP parts ordering policy established by MBUSA in cooperation with NASTF using his LSID. This policy has been a great success and has improved not only vehicle security but has also given independent service providers ready access to many of these parts. Client may take his parts business any other MB dealer. Dealers operate as independent business and can technically refuse sales. Unfortunately the current NASTF Service Information Standards agreement (which can be found on the NASTF website www.nastf.org) does not directly address parts availability at this time.
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