NASTF Information Requests

Tracking: 525 Status: Closed
State: NY Name: jadie
Category of Request: Reprogramming Manufacturer: 2007 NISSAN FRONTIER

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
set vehicle up for reprogram per tsb ntb08-103. after i replaced the oxygen sensors bank1 and bank 2 upstream sensors with p#22693-1aa0a per tsb above. after o2 sensors were installed i checked battery voltage via scan tool and dvom. i connected the jump box to battery to sustain voltage and accessed ners program on my desktop i had already downloaded the update file to update ecm to p# 23710-zp51c. i started the reprogram and after about 25 minutes it was at 58% left when the ners program closed for no apparent reason and the i resieved a failure screen. per the precautions and steps to avoid loss of ecm i did not disconnect anything and tried to run preprogram again and at that time the battery voltage was at 11.7 vdc. its was then that i recieved the message no comm with ecm !! . and at that time i contacted Mary Bennett Nissan Customer Service Representative mbennett@tweddle.com .
Description of Information not available
270 for the ners program and 20 dollars for update. its not the 20 dollars for update that is the problem its the 270 dollars for the ners program that does bnot funtion correctly and will take out the ecm being reprogramed.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
The vehicle is being towed to a niisan dealer 200 miles south of my location to have a new ecm installed and have the keys codded. this should not have happened there bootstrapped programs in these computers for this reason. i would appreciat some feed back and a solution to the problem and as far as with the cost of repair at dealer that i believe should be refunded to us. i have all documentation of the failure and costs for tow and program that is 270 dollars and dosn't work!!!
Other Comments or Concerns
Notes
Skip Potter - 6/14/2013
Client did not respond to OEM's inquiry to discuss this SIR so OEM issued credit for the software purchase as requested as part of this SIR.
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