NASTF Information Requests

Tracking: 520 Status: Closed
State: MD Name: david
Category of Request: Reprogramming Manufacturer: 2007 KIA RONDO

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
j2534 reprogramming process fails to complete.current calibration is read properly however model year is identified as 2010.new calibration appears to download properly.during reprogram/write process error occurs."j2534 rom-id error"
Description of Information not available
unable to contact any tech support thru kiatechinfo site or 1-800-333-4542 number listed under "contact us"page.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
thuroughly searched kiatechinfo site for any link to tech support.called 800# was told i need to use techinfo site to link to support,and the rep i was talking to could not forward me to tech support.i also contacted drew tech support and they found the same lack of technical contact to kia.we both then agreed that contacting nastf was our next best step.
Other Comments or Concerns
my pc,passthru device, internet connection are all acceptable as per kia requirements to perform j2534 programming.i am confident the issue is with kias software but i am unable to talk to anyone from kia to resolve the issue.any help would be greatly appreciated,thank you
Notes
Skip Potter - 5/13/2013
OEM engineers and client technician worked together to find and fix a J2534 file error related to older Delphi model ECMs. OEM expects their J2534 web file to be updated by the end of May 2013. Further, OEM recognized a training issue inside their customer service staff and has already taken steps to correct that for future service calls.
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