NASTF Information Requests

Tracking: 519 Status: Closed - Requester Satisfied
State: NJ Name: Michael
Category of Request: Reprogramming Manufacturer: 2001 FORD

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
As per Ford instructions, a "catchword" or tear tag is needed for correct calibration. If the tear tag is not on vehicle or old pcm, apparently only the dealer can supply correct information. There is an information gap that puts aftermarket at a disadvantage. Information should be available by providing vin to Ford website.
Description of Information not available
Tear Tag or catchword code not available to aftermarket. See e_mails to Ford technical help.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
E: Motorcraft service Contact Us questions : Call Ticket: 653987þ [deleted] If the Original Tear Tag number or PCM part number is not available, you will have to go to the dealership and ask them what part number is supposed to be for this vehicle. Our support is only for the functionality of the FMP software, and this concern is for a Part number/vehicle repair procedure. We unable to assist with this concern. Thank you for contacting Motorcraft Technical Resources Reply to this message and do not change the subject line. Doing so will delay our response to you. If you do not respond within 3 business days, this concern Will be considered resolved and the call will be closed. From: [deleted] Sent: Sunday, May 05, 2013 6:00 PM To: Ctis, M (M.) Subject: RE: Motorcraft service Contact Us questions : Call Ticket: 653987 Mike I am looking at Ford instructions dated 1/21/2011; I found these instructions in the box containing a new Ford replacement part. " DO NOT use this PCM to create an IDS session This powertrain control module is a commonized replacement used on multiple vehicles which share a PCM hardware type. For use in this vehicle, PCM must be programmed based upon this vehicle's original calibration. ...... If original IDS session is not available, enter original PCM Module Part Number or Catchword to properly ID vehicle and identify the vehicles original calibration. Internet connection may be required for the IDS Tool to access Vehicle As-Built Information to confirm the original calibration." Which brings me back to the original question; if the original module or tear tag is not available, other than calling a dealer, is there a way to obtain "Catchword" (teartag) information? Or is programming with "as-built information" the only way non dealers can follow the instructions regarding programming a FORD replacement part? Thank you [Deleted] Date: Wed, 1 May 2013 16:04:04 +0000 Mike, These are technical question about the vehicle, that we are not able to answer. Typically when a PCM is replaced customers go to the dealership and purchase the PCM via the VIN#, then FMP will program accordingly. If you are using an aftermarket PCM from NAPA, and you are uncertain as to what calibration to use or part number, you need to visit your local Ford dealership for part assistance. Thank you for contacting Motorcraft Technical Resources Reply to this message and do not change the subject line. Doing so will delay our response to you. If you do not respond within 3 business days, this concern Will be considered resolved and the call will be closed. From: [deleted] Sent: Wednesday, May 01, 2013 11:46 AM To: Ctis, M (M.) Subject: RE: Motorcraft service Contact Us questions : Call Ticket: 653987 THANKS FOR QUICK RESPONSE. IF THE NEW FORD REPLACEMENT HAS A DIFFERENT TEAR TAG THAN ORIGINAL; SHOULD THE ORIGINAL NUMBER BE USED AS THE PROGRAMMING REFERENCE? IF THE ORIGINAL TEAR TAG IS NOT AVAILABLE; SHOULD ONE JUST PROCEED WITH PROGRAMMING VIA VIN? [Deleted] Date: Wed, 1 May 2013 14:56:53 +0000 Mike, Tear Tag numbers cannot be obtained by submitting VIN#. Typically they are listed on the PCM hard shell connector and are usually formatted with 3 alpha characters and one numeric, for example ABC1. If using an OEM PCM you should always use the tear tag that originally came with the vehicle, if there are any updates FMP will update to the latest calibration. If you are using an aftermarket replacement PCM, and are having difficulties programming the module, we suggest that you visit your local Ford dealership for assistance. Thank you for contacting Motorcraft Technical Resources Reply to this message and do not change the subject line. Doing so will delay our response to you. If you do not respond within 3 business days,
Other Comments or Concerns
Ford insists this is a part issue; this is an information issue. Relying on a dealer for calibration information should not be an accepted process.
Notes
Skip Potter - 5/7/2013
Ford response to client: Dealerships do not have any special access to lookup Tear Tags by VIN. A dealership would have to perform their due diligence using some combination of part numbers, hardware assembly, and year/model of the vehicle they are servicing. After discussing with our support desk, we’ve determined they are not able to provide Tear Tag information to dealerships either. Having access to the vehicle and original module is critical. The reason they suggested that a dealer may be able to help, is that they deal with these types of situations and have developed methods over the course of time.
Skip Potter - 5/9/2013
Client challenged Ford to further explain the absence of tear tags by VIN but since both aftermarket and dealership have equal access (or inaccess) this is no longer treated as an active SIR.
Skip Potter - 5/15/2013
Ford further explains that they produce no specific VIN look-up and that service providers have learned to piece things together from various systems and parts catalogs as required. Ford dealers are much more experienced in doing this over the years due to their volume of Ford repairs. Ford is investigating whether a way to provide a method to our IDS and FMP customers; But doubt such a solution could cover all model years as methods and systems have evolved over time.
Skip Potter - 5/20/2013
A request by the client to reopen this SIR was submitted to the NASTF SI Review Committee to determine if there is any more NASTF could do. Since there is no “gap” between the information the OEM provides its dealers and the information available to the client, NASTF has no role in this case. NASTF did, however, send this report to the OEM. Whether the client's issue is of EPA concern or not is beyond the scope of NASTF’s mission and, in fact, our continued working relationship with the automakers depends on NASTF staying out of legislative and regulatory debate.
Skip Potter - 6/14/2013
As a result of this SIR, Ford developed a solution to the availability of tear tag information relating to a reprogramming event. Techs using the IDS or FMP software will now find tear tag information in the AS BUILT section of the software. Note that the tear tag information will be available for most but not all re-flash events.
Skip Potter - 6/20/2013
Client contacted NASTF to compliment Ford on the handling of this SIR and indicated appreciation for Ford's prompt and innovative solution to this SIR which technically was not a NASTF domain concern.
Skip Potter - 7/9/2014
Ford announced resolution of the tear tag confusion with Bosch.
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