NASTF Information Requests

Tracking: 516 Status: Closed
State: ME Name: Voit
Category of Request: Security Information Manufacturer: 2007 MERCEDES BENZ C 280

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Trying to purchase a vehicle key using the LSID SDRM process
Description of Information not available
LSID SDRM key aquisition process not working.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Tried to use the system available on Startekinfo for aquiring a key with an LSID. The system would not allow me to complete it. I have spoken to Keith Luther at MBUSA and was told that the keys are not yet available but the process is under discussion. I have also spoken with David Lowell at NASTF and he is under the impression that keys should be available through the the LSID SDRM system.
Other Comments or Concerns
I am submitting this form to hopefully help get this key aquisition process working as it should. Thank you.
Notes
Skip Potter - 11/1/2013
MB Policy # PAC003 (TRP) states in exceptions to guideline 4.2.1: Registered Locksmiths nationwide can purchase keys for customer lockout situations exists in accordance with California law. Keys delivered under this Secure Data Release Model are not delivered via a dealer, and dealers have no obligations for these keys under this policy. LSID Holders can purchase replacement keys by using the following link: https://mbusa.locksmithsdrm.com/mb-sdrm/
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