NASTF Information Requests

Tracking: 51 Status: Closed
State: CA Name: Eric
Category of Request: Website Navigation/Administration Manufacturer: VOLVO

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
TRYING TO FILL OUT COMPLAINT FORM BUT THE HYPER LINK SEEMS TO BE INOPERATIVE. I WANT TO COMPLAIN ABOUT THE VOLVO WEB SITE FOR DOWNLOADING SOFTWARE BEING UNUSABLE A LOT OF TIME RECENTLY. IT COST APROX $8500 PER YEAR FOR THE PRIVILEGE TO USE THE SITE BUT IT HAS BEEN DOWN ON AND OFF FOR THREE WEEKS NOW. LET US KNOW WHAT WE SHOULD DO. THANKS, ERIC FLAM INDEPENDENT VOLVO SERVICE.
Other Comments or Concerns
Notes
Steven Douglas - 9/19/2005 8:56:22 AM
Recently, Volvo has been experiencing a number of unexpected disruptions in service to a rather stable application, WSDA. These disruptions have been caused by server and application issues. Unfortunately, software downloads not being available has been the result of these disruptions. We thank you for following proper procedures by filing Help Request number 8222 on September 12. Actually, your Help Request helped alert us that there was an unexpected disruption in service and allowed us to notify our technicians in a timely manner. We are aware that these disruptions are an inconvenience to you and your customers. Unfortunately, unexpected system downtimes can occur which are not within our control. However, when these unexpected downtimes happen we have processes in place to minimize the amount of time our users are inconvenienced. Part of our process is to post the message that software downloads are not available and to try again later. If we know the amount of time the system will be down we will let our users know. As for the recent disturbances, they were unexpected and we did not have expected "up times". Volvo has shutdown WSDA from time-to-time for the purpose of system maintenance and updates. During those times we have tried to give as much notice as possible, usually a week, by notifying users through Volvotechinfo Messages. We do this to minimize the disruption to our users and to allow our users the time to plan their business accordingly. We apologize for any inconvenience this has caused you and will continue our efforts to minimize system disruption to our users.
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