NASTF Information Requests

Tracking: 505 Status: Closed - Request Invalid
State: PA Name: Dan
Category of Request: Reprogramming Manufacturer: 2001 CHEVROLET MONTE CARLO SS

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Had the new calibration downloaded to the pc ,but while it was downloading to the vehicle it stopped after 10% and the error code 4399 came up , tried a couple more times but the code keeps coming back
Description of Information not available
cant communicate at all just keep getting the same error code.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
called the tech line am waiting for 2 days for them to call me back
Other Comments or Concerns
i am concerned if it is something i did or something on the manufacturers end
Notes
Skip Potter - 2/25/2013
This SIR is not a valid gap issue. Rather this was treated as a customer service issue with GM. GM informs NASTF that client was contacted by phone within 24 hours of this SIR filing and that they were able to assist client through the reflash procedure. GM, further explained that Customer Service had made 3 attempts to reach customer prior to this SIR but that there was no answer and no voice mail was available.
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