NASTF Information Requests

Tracking: 504 Status: Closed
State: TX Name: Robert
Category of Request: Security Information Manufacturer: 2013 HYUNDAI GENESIS

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Unable to get immobilizer key code for adding new key. When I use my user name associated with my llisd to log in I get an error message " Account is locked because it exceeded 30 days from after last log in. Click help to contact website administrator." When I attempt to make a new profile it states that my llisd is already registered with another account and will not let me continue.
Description of Information not available
Unable to gain access of immobilizer key code using oem website and llisd.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I click the help button and called customer support and was told they dont know and to call 800-325-6604. I called that number and said that I would have to speak with David Bellivar the person in charge of the web site and to call him at 714-887-2470. I have called multiple times since 1\23/13 and left several messages with David Bellivar and have not receive a phone call back.
Other Comments or Concerns
I filled out a immobilizer reset form and went to local dealer to be able to service vehicle. I want to have the account unlocked so that I may purchase an immobilizer code in future if needed
Notes
Skip Potter - 2/6/2013
NASTF Staff contacted client on this issue and resolved it over the phone.
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