NASTF Information Requests

Tracking: 5 Status: Closed
State: CT Name: Scott
Category of Request: Security Information Manufacturer: GENERAL MOTORS

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
Key code info
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
not allowed to give it to you.
Other Comments or Concerns
Notes
Bill Haas - 2/10/2005 6:32:12 PM
Jan. 10, 2005 follow up After initial review General Motors is requesting more specific detail of your complaint. Providing this detail will assist General Motors in getting the complaint directed to the appropriate department and/or individuals. At your convenience please identify the vehicle in question. Year, make, model and vehicle identification number. Please describe the specific key code info you were seeking duplication, replacement, initialization, etc. Your additional effort will allow NASTF and General Motors to provide a satisfactory reply to complaint.
Bill Haas - 2/10/2005 6:36:10 PM
Jan. 20, 2005 follow up To follow up on the Jan. 10 request for more information. Your lack of a reply indicates you are not interested in pursuing.
Bill Haas - 2/14/2005 9:20:34 AM
In response to your inquiry concerning Key Code Information for GM vehicles, the vehicle owners identity must be validated for security reasons which are of concern to many entities in and around the auto industry. For those reasons, GM excersizes the following policy to address the customers needs on GM vehicles not equipped with On Star. 1. The Customer contacts the customer service center toll free phone number which can be found in the owners documentation upon vehicle delivery, in their owners manual, on the GM websites, or by contacting a local dealer service center. 2. The customer service center verifies the vehicle owner identity and vehicle ownership which is supported by data acquired during a new or used vehicle delivery process at the time of the vehicle delivery. 3. After the identity and ownership has been validated, the information required to deliver a replacement key is then provided. If the owner and vehicle can not be verified, the owner must provide the relevant information to a dealer service center in form satisfactory to validate the ownership of the vehicle. As you can see, the vehicle security as well as the owner investment and personal information are regarded as priorities. In an effort to maintain the confidentiality of the customer information and investment, the above policy and procedure has been established. Thank you for your inquiry, and I hope I was able to assist you in this matter. General Motors Service and Parts Operation Grand Blanc, MI
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