NASTF Information Requests

Tracking: 498 Status: Closed - Requester Satisfied
State: TX Name: Jack
Category of Request: Reprogramming Manufacturer: 2006 SAAB 9.3

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Reprogram under hood electrical center, or fuse panel module.
Description of Information not available
I can't log into saabtechinfo.com and purchase tis2web.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I registered in the site, gave a password the password did not work. Five more tries have the password e-mailed to me and still unable to get reprogramming purchased.
Other Comments or Concerns
I sent the car to the local European expert and they were unable to reprogram the car. When we called the old Saab dealer in San Antonio they told us the car had to go to Houston over 500 miles round trip. My customer loves her Saab and would love to keep it. Any help in this matter would be greatly appreciated. I'm unable to find any phone number for Saabtechinfo.com Thanks Jack Baumann
Notes
Skip Potter - 4/9/2013
With Saab out of the US sales market and no official NASTF SIR contact for this OEM, NASTF was still able to assist with this repair thanks to assistance for NASTF from GM corporate and locally for the client by AC/Delco . OEM did promptly contact client upon NASTF's notice. Client informs NASTF that they were unable to reprogram using the Ease laptop but by loading Saab software on their Tech 2 they were able to perform the service. Saab's european support was able to sell the 48 hour service subscription over the telephone where the Euro-to-US Dollar transaction resulted in a cost of $26.60 to the client. When visiting the Saab tech info website, www.saabtechinfo.com it may be helpful to understand the distinction between the various subscription options. Note that WebEPC is the Parts Catalogue, WebWIS is the Service Information and Repair methods, and TIS2Web is for Diagnostics.
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