NASTF Information Requests

Tracking: 487 Status: Closed
State: IA Name: Dean
Category of Request: OEM Special Tools Availability Manufacturer: GENERAL MOTORS

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Purchase of CANdi module
Description of Information not available
Purchase of OE CANdi module
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Called GM dealer, referred to SPX/Kent Moore. Called SPX/Kent Moore, told they can not sell that item, it needs to be purchased thru GM DES. Transferred to GM DES, told they can only sell to dealers and they give me the phone number for OTC. Call OTC and they tell me they can't sell me that item and want to transfer me back to GM DES. I spent over an hour on the phone getting the runaround back and forth and even talked to some people more than once. Told them I am being denied access and will be filing a complaint with NASTF which I am now doing but it had no effect. At one time I was given the price of $749.76 and when I wanted to pay, I was put on hold, then told they could not sell it to me, it had to be sold thru GM DES who will not sell it to me.
Other Comments or Concerns
Notes
Skip Potter - 10/8/2012
OEM seeks more information from client.
Skip Potter - 10/22/2012
Sent email to client for status update. Client indicated information given to GM contact. Awaiting reply. NASTF emailed GM to obtain status update.
Skip Potter - 12/10/2012
GM resolved this issue internally indicating that GM Customer Service did not respond to the client with correct information at the time.
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