NASTF Information Requests

Tracking: 483 Status: Closed
State: IL Name: ryan
Category of Request: Reprogramming Manufacturer: 00 NISSAN ALTIMA

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
i just purchased a consult 3+ scantool complete with support and warranty from nissan techmate. i spent almost $12,000 on this unit. i found that it does not communicate with an altima even though my snapon does. i called for tech support. they told me they dont support the aftermarket. they said all they can do is refer me to this site http://www.nissan-techinfo.com/ i have sent an email to the address listed on the support tab on the bottom. however, i feel that this will be quite useless. i dont feel that they should be able to get away with not supporting this tool just because im in the aftermarket. i also paid a 600 dollar fee for 1 year of support. as you can imagine i am quite angry. please help UPDATE: i still have not recieved any response from nissan. it has been over 3 buisness days
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Other Comments or Concerns
Notes
Skip Potter - 9/27/2012
OEM in an email to the client provided an answer to each element of this SIR. Client was asked to submit log info from the scan tool for review by Nissan as it was the intention that the OE tool perform in the service of the Altima under question. A software fix will be made if applicable. This tool is manufactured for Nissan by SPX and the client had obtained their assistance in the meanwhile of this SIR filing.
Skip Potter - 10/8/2012
Sent email to client asking for status update. Issue closed 10/22/12 with no reply from client.
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