NASTF Information Requests

Tracking: 480 Status: Closed
State: WA Name: donnie
Category of Request: Reprogramming Manufacturer: 2002 VOLVO S60

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
We have been trying to reload/ reprogram the climate control module
Description of Information not available
We purchased the Vida all in one discs, subscription, and software, the download did not take to the vehicle. The software then said it was not available anymore. In the meantime the subscription expired and I was unable to contact anyone due to the holiday.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I have read and reread all the information on the volvotech website, I have emailed for help with response but only to refer me to info on website, I could never get the software to load again.
Other Comments or Concerns
Notes
Skip Potter - 9/6/2012
Volvo refunded the software download and referred client to Volvo customer service for futher resolution.
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