NASTF Information Requests

Tracking: 479 Status: Closed
State: NJ Name: Michael
Category of Request: Reprogramming Manufacturer: 2005 CHEVROLET TRAILBLAZER

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
FAST PROGRAMMING WITHOUT A CALL FOR A VCI.
Description of Information not available
TBC Module (body controll) OEM module 15135466 Dealer supplied module 25802312 during module installation/programming PRE PROGRAMMING INSTRUCTIONS "If your replacement module part number is different from original you MUST call TCSC to determine if you need a VCI to program the module"
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Fisrt call to TCSC at 1.58PM, no answer, "please leave message" No message left. Call again at 2:00 PM, (888-212-8959) this time I did leave the required message. At 2:18 PM, I called again; this time phone was answered.I immediately supplied the VIN,the original module and the replacement module part numbers; I then read the pre programming instructions from my pc screen. After 14.14 minutes I was told that the replacement module was the correct superceded number and no VCI was required. Total lost time, 37 minutes. May have been more if I had waited fot the "RETURN CALL" as promised in the voice mail message. I expierenced a similiar lost time of 78 minutes trying to get a vci for a Saturn bcm on 8-2-2012.
Other Comments or Concerns
While I can commend the efforts ensure that the modules are properly programmed, I must express dissatisfaction with the method used to obtain the needed/not needed VCI numbers. Please, please a phone number to a help desk that ONLY supplies vci numbers. A 24-7 desk that supplies the vci numbers as required by GM programming.
Notes
Skip Potter - 8/24/2012
The OEM did not respond directly to the client on this SIR but did contact NASTF immediately saying "we
understand the shops frustration with the amount of time these required. The fact is that the process is the exact same for a GM Dealer and therefore don't feel there is a gap in information," which is the extent of the NASTF role.
Home