NASTF Information Requests

Tracking: 474 Status: Closed - Requester Not Satisfied
State: FL Name: Kenneth
Category of Request: OEM Special Tools Availability Manufacturer: CHRYSLER

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
affordability
Description of Information not available
obsolescense
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I have purchased and own many OEM and aftermarket scan software/tools (including the Mopar StarScan with all updates) and question what appears to be a growing OEM strategy (particularly by you, Jaguar, Honda & Mitsubishi) to eliminate small shops as many OEMs appear to be accelerating their updates which make recently current tools obsolete. Their replacement tools/software costs are extraordinary. While I accept making investments in OEM scan tools, the shortened shelf life of the package is destroying my opportunity to amortize the investment sufficient to make a profit.
Other Comments or Concerns
Notes
Skip Potter - 8/11/2012
This SIR is closed by NASTF. NASTF was successful in providing an OEM contact where client could voice their claim. It is apparent however that client and OEM will remain at odds over the issue of tool pricing. NASTF by law is prohibited from engaging OEMs on the pricing of their tools and service information for sale and can only attempt to connect an SIR client with an OEM for discussion of such issues.
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