NASTF Information Requests

Tracking: 467 Status: Closed - Requester Satisfied
State: MO Name: Tim
Category of Request: OEM Special Tools Availability Manufacturer: SUBARU

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
OEM Scan Tool unavailable for purchase. No replacement plans known. Subaru Customer Service was unaware of tool's unavailability and therefore unaware of replacement plans.
Description of Information not available
OEM Scan Tool
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Contacted Scan Tool Vendor. Contacted Subaru Customer Service as directed by Subaru Techinfo Website.
Other Comments or Concerns
Notes
Skip Potter - 7/11/2012
John Rugge engaged to resolve directly with requestor.
Skip Potter - 7/13/2012
Requestor replies to Rugge indicate issue is resolved. Issue required clarification by Subaru of their HDS 3000 tool capabilities and a related update subscription which is sold separately to the aftermarket as it is done to the franchise dealer.
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