NASTF Information Requests

Tracking: 462 Status: Closed
State: MO. Name: Mike
Category of Request: Reprogramming Manufacturer: 2004 LINCOLN LS

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
The vehicle has a park brake module which we changed. The module must be configured in order to work Fmp allows access and when inputing the as built data no errors or exceptions came up and it even came up configuration complete however when I wen't to the module with my scanner it showed that it wasn't configured.
Description of Information not available
A way to enter the as build data into these modules to configure them
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
So I contacted Motorcraft's help line ticket#628008 and was told to unload Fmp 77 and redown load the application. Unfortunatly the application still did'nt work and then was told by the help desk that is was a problem that required further diagnostics so I sent it to my lcal Ford dealer and they were able to input the data in a few minuites.
Other Comments or Concerns
There is no reason if I purchase a subcription that it should do what it's supposed to do and not recieve incorrect infromation from thier own help desk the truly frustrating part is I spent alot of time trying to get it to work not to mention the cost of having my local dealer fixing it I have kept a copy of the e-mails if you wish to see them thank you for your time
Notes
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