NASTF Information Requests

Tracking: 456 Status: Closed - Requester Satisfied
State: LA Name: BILL
Category of Request: Driveability - Fuel, Ignition, Emission, Computer, etc. Manufacturer: 2000 VOLVO V70

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Replaced faulty Electronic Throttle Module. Requires software download purchase from Volvo via Vida program.
Description of Information not available
Download failed. Have been back and forth with their "Help System" trying to resolve issue and help is not forthcoming
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Viewing Thread 29678 Thread ID 29678 Name BILL CUTFORTH Status waiting for admin VTI Username VSHOP1 Topic Software Download Web Single Logon b-cutfo2 Date Created 04/10/2012 02:09 PM Company ID 8US208 Question: What is the VIN (Vehicle Identification Number) of the vehicle you are working on? Answer: YV1LW61J4Y2689167 Question: What is the Software Part Number for the software download you are attempting to download? Answer: 9438298 Question: What operating system is installed on your computer, including service pack? Answer: WINDOWS 7, SP1 Question: What Internet browser is installed on your computer, including service pack? Answer: IE 8.0 Question: Please describe your download problem, including any error messages you received. Answer: Unsuccessful download - message: Data Mismatch. After a couple of retries, download failed, then Vida lockout occurred due to our subscription running out Question: What led to the software download? Include symptoms, Diagnostic Trouble Codes (DTCs), for all vehicle systems and all repairs performed recently. Answer: Replaced Throttle Control Module Question: What is the condition of the vehicle after the download? Include symptoms and Diagnostic Trouble Codes (DTCs) for all vehicle systems. Answer: No start Question: What version of VIDA do you have installed? (e.g. VIDA 2009C) Answer: 2012A Question: Vehicle communication device. Answer: DiCE with USB Cable Question: DOES THE SAME PROBLEM EXIST ON OTHER VEHICLES? Answer: Yes Date: 04/11/2012 11:09 AM From: Administrator Message: Was this car sent somewhere else for a download? Date: 04/11/2012 11:44 AM From: VSHOP1 Message: First time customer. Had ETM fault codes. Attempted to clean first, but codes recurred immediately. We replaced ETM and attempted reload as described above. I have no idea where this car has been before us, but I do know that no other shop in our region other than the dealer has Vida Date: 04/11/2012 11:51 AM From: VSHOP1 Message: Added info: In customer's glove box, a Georgia Emissions Inspection report shows all systems passed with no fault codes present at all on 1/23/12 less than 1500 miles ago, so this ETM issue just happened. Also found Warrranty Service Inquiry printout showing that Recall Campaign 155 performed 7/31/06 with PN 30785453-9 ETM/ECM Upgrade done by Nalley Volvo in Marietta, GA Date: 04/11/2012 12:52 PM From: Administrator Message: PIE shows this car had a successful download of 30785451 (ETM/ECM P Upgrade) yesterday from a computer other that yours. You are on your own with the two cars. Date: 04/11/2012 01:17 PM From: VSHOP1 Message: I am on my own? This car was brought in to our shop on 4/09/12 at 9:50 am. We purchased ETM from Volvo dealer and installed it 4/10/12, and have been unsuccessful performing download. All we've done is attempt to repair a car and asked for your assistance...there is no funny business going on here. The only download purchased for this car was 9438298 (ETM Reload). I've provided you all info that I have. This vehicle has not left our facility since being dropped of 04/09. Message: Attach: Click on the Browse button to attach a file to this help request.* (If requested or appropriate, please attach *.log, *.txt, or *.bmp files one at a time for analysis or to clarify. Do not attach files of any other type. They will be rejected.) *Please note that you must upload each file individually. Site Map | Contact Us | About Volvo Cars | Privacy Policy | Copyright © 2012 Volvo Cars of North America, LLC. All rights reserved.
Other Comments or Concerns
Emailed David with NASTF with correspondence transcript with Volvo
Notes
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