NASTF Information Requests

Tracking: 450 Status: Closed - Requester Satisfied
State: NJ Name: Jason
Category of Request: Reprogramming Manufacturer: 2008 MAZDA 8

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Diagnostic / Programming
Description of Information not available
I contacted Snapon Solution at #877-768-6657 as directed by Mazdas web site to purchase Mazda Modular Diagnostic System and was told by SnapOn Solution (supplier for Mazda)that Mazda was not releasing the scan tool to non-dealers. Further stated they have had other requests from non dealers to purchase scan tools and Mazda has been unresponsive to their requests of how to handle non-dealers
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
MMDS
Other Comments or Concerns
Mazda software was previously included when purchasing Ford IDS subscription until current software release version 77A. I have also attempted to contact technical support at Motorcraftservice.com and have had no response. Motorcraftservice.com also no longer provides a phone contact.
Notes
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