NASTF Information Requests

Tracking: 440 Status: Closed
State: MA Name: Brian
Category of Request: Driveability - Fuel, Ignition, Emission, Computer, etc. Manufacturer: 2004 MERCEDES S40

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Need to replace "Valve Body" in transmission.
Description of Information not available
Dealer nor Mercedes would sell us the Valve body even if we were willing top pay for it and provided A LSID certificate.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Contacted Kurt Haller @ 201-573-2974 (Kurt.Haller@mbusa.com) and Paul Nitsche @ 201-573-2475. We were told there were two reasons that could not provide us with the required Authorzation # to order valve body from local dealer. #1 it is a Theft-Relevant Part (TRP) although they were willing to sell us an ignition switch that is also a TRP. #2 It can only be ordered if the vehicle is in a dealer for service because they have to fill out required paper work. If I am able to fill out the same paper work that the dealers have to,and program the vehicle so that it passes all federal and state emissions requirements(SCN/CVN). We should be given the authorization # to purchase the Valve Body.
Other Comments or Concerns
Notes
Skip Potter - 9/27/2012
MBUSA participates in the NASTF LSID Registry but their policy regarding transmission parts is restricted to their franchise dealer. MBUSA, however, will sell a complete transmission to the independent LSID holder.
Home