NASTF Information Requests

Tracking: 42 Status: Closed
State: WA Name: Bruce
Category of Request: Website Navigation/Administration Manufacturer: VOLVO

Have you checked the OEM website?
Description of Repair unable to perform
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
We were trying to purchase software for two vehicles on both days. The websight had a message that it was not possible to purchase software at that time and to try again later. These are cars that needed throttle module software after the modules were replaced. They are not driveable until the download is completed. This resulted in missed commitments on our part.
Other Comments or Concerns
Steven Douglas - 8/30/2005 1:12:01 PM
On Thursday, August 25 Volvo experienced an unexpected disruption in service which shutdown WSDA from 3:05pm to 9:45pm eastern time. Additionally, on Friday, August 26 we experienced another unexpected disruption in service to WSDA from 2:00pm to 4:15pm eastern time. During this time software downloads were not available. The outages occurred as a result of network problems. Volvo has shutdown WSDA from time-to-time for the purpose of system maintenance and updates. During those times we have tried to give as much notice as possible, usually a week, by notifying users through Volvotechinfo Messages. We do this to minimize the disruption to our users and to allow our users the time to plan their business accordingly. Unfortunately, unexpected system downtimes can occur which are not within our control. However, when these unexpected downtimes happen we have procedures in place to minimize the amount of time our users are inconvenienced. Part of our procedure is to post the message that software downloads are not available at this time and to try again later. If we know the amount of time the system will be down we will let our users know. As was the case with the system downtime in question we did not have an expected "up time". We apologize for any inconvenience this has caused you and will continue our efforts to minimize system disruption to our users.