NASTF Information Requests

Tracking: 413 Status: Closed
State: NJ Name: Ivan
Category of Request: Reprogramming Manufacturer: 2002 FORD ESCAPE

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
My FMP70 software from Ford was replaced by FMP73. Upon updating, FMP73 will not recognize my device, sometimes it will begin transfer then lock up. I can not get past the initial steps of identifying the vehicle. The message is initialization error. I have contacted Ford and they blame the Cardone PCM in the vehicle, however the snap on pro software will communicate with the vehicle. There is no data transfer going on while the FMP73 software tries to initialize. Snap on tells me its Ford's problem, Ford blames the PCM however, the FMP software never tries to talk to the PCM. I have lost over 6 hours trying to rectify this. I am frustrated. Please help.
Description of Information not available
I have no known issues here
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I have been blocked by not even being able to communicate with FMP73
Other Comments or Concerns
Notes
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